Privacy Policy
Privacy Policy
At esd-store.com, we value your privacy, and
we want to make your online experience safe and enjoyable.
This
privacy policy (this "Policy") applies to esd-store.com
and describes how - esd-stroe.com
collects, uses and shares the personal information you provide on esd-store.com. It also describes the
choices available to you regarding our use of your personal information, and
how you can update this information.
Information We
Collect
You
are not required to provide personal information that we request. If you choose
not to provide the information we have requested, we may not be able to provide
you with our products or services.
When
you make a purchase from this site, request to receive our electronic
newsletters, participate in our message boards or forums, write a review,
submit a warranty claim, and/or participate in polls, surveys, or contests, we
may collect information from you, including but not limited to your name, email
address, phone number, mailing address, payment and social media information.
If you purchase a product or service from this site for another party, we may
collect information from you about the other party, including the other party's
name and mailing address. We will only use this information for the specific
purpose for which it is provided. If you believe that a third party has
provided us with your personal information and you no longer wish us to possess
your information, you may request deletion of your information through the "Contact Us". In some cases, we may not be able to remove your
personal information, in which case we will let you know.
Please
be aware that this site may include links to other sites whose privacy
practices may differ from those of our site. If you submit personal information
to any of those sites, your information is governed by their respective privacy
policies. We encourage you to carefully read the privacy policy of any site you
visit. Similarly, some of our pages utilize framing techniques
to serve
content to from third parties, while preserving the look and feel of this site.
Please be aware that, in such cases, you may be providing your personal
information to these third parties and not to esd-store.com.
How We Use Your
Personal Information
The
personal information we collect allows esd-store and its parent company to
fulfill your order or warranty claim, and provide the services you request from
us. We may provide this information, or supplement this with information from a
third-party source, such as the courier or delivery service provider, in order
to validate delivery address so we can properly ship your order.
If
you fill out a survey or form, participate in a contest or submit a testimonial
on this site, and in the process, provide us with personal information, we use
this information to notify contest winners and award prizes, to monitor site
traffic or personalize this site, and to send participants an email newsletter.
We also display on this site personal testimonials of satisfied customers and
other endorsements. With your consent we may post your testimonial along with
your name.
We
provide site users the opportunity to receive communications from us, which may
include a periodical newsletter, product promotions, polls, surveys, and any
other information that we feel may be pertinent to the user. You may opt out of
receiving any, non-service related communications by emailing us. The
esd-store.com
and its parent company uses information voluntarily given by our users to
enhance their experience on this site, whether to provide interactive or
personalized elements on the sites, or to better prepare future content based
on the interests of our users, and to enhance overall online and offline purchase
and service experience with the company, and to develop better product and
service offers to you across our company’s different customer support and
servicing fronts.
Disclosure to Third
Parties
We
may provide your personal information to our parent company, other subsidiary
business teams within the same company, our affiliated entities and/ or to
third parties that provide services to help us with our business activities
such as shipping your order or warranty claim, offering customer service,
sending you communications, and administering promotions, surveys and/or contests
etc. Any third party that is authorized to use your personal information will only
use such information as necessary for the purpose of providing these services
to us and to help us fulfil our service commitment to you. Except as otherwise
provided herein, we will not share your personal information with any other
third-party organizations that are not in the above-mentioned scenario except
with your express consent.
We
reserve the right to disclose your personal information as required to by law,
such as to comply with a court order , or similar legal processes, and when we
believe that disclosure is necessary to protect our rights, protect your safety
or the safety of others, investigate fraud or response to a government request.
Log Files, Cookies,
and Other Tracking Technologies
This
site utilizes industry standard analytics techniques that automatically gather
limited information on site users, and store this information in server log
files. This information may include IP addresses, browser type, referring source,
operating system used, and date/time information. This information is used only
for site administration and site usage analysis.
This site also collects user traffic usage characteristics but we do not correlate this data with individual user information. WE may employ third-party service providers (e.g., marketing providers, analytics providers, and/or payment processors) who may utilize technologies such as cookies, beacons, tags, and scripts to help us analyze usage trend of this site, with the purpose of evaluating our site effectiveness and for providing better site navigation and more relevant site contents to users.
Access to Personal
Information
If
your personally identifiable information changes, you may update it by logging
into your online account or by emailing us. If you no longer wish us to possess
your information, you may request deletion of your information by emailing us
at cs@esd-store.com. In some cases, we may not be able to remove your
personal information, in which case we will let you know. We will retain your
information for as long as your account is active, as necessary to provide you
services and may retain record of your order, which may contain your
information, as per the record-keeping period requirement of the prevalent business
financial and audit standard requires. We will retain and use your information
as necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements.
Protection of
Personal Information
We
follow accepted industry standards to protect any personal information you have
provided to us. However, please be aware that no method of electronic
transmission or storage can ever be fully secure. Therefore, we cannot
guarantee the absolute security of your information. Nevertheless, the security
of your personal information is extremely important to us. For instance, we employ
various security tactics to keep your information secure. We do not store your
complete credit card information on our internal web server. Once your order is
completed, it is entirely deleted from our web records. While there is risk
inherent in every Internet transaction, be assured that we are work hard to
ensure that risk is minimal.
Changes to This
Policy
By
using this site, you consent to the collection and use of this information by esd-store.com
and its operating company, Wing Kwong Electrical Company Limited. We encourage
you to periodically review this page for the latest information on our privacy
practices.
This
privacy policy was last updated on 12 November 2018.
