Privacy Policy
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Privacy Policy

Privacy Policy


At esd-store.com, we value your privacy, and we want to make your online experience safe and enjoyable.

This privacy policy (this "Policy") applies to esd-store.com and describes how - esd-stroe.com collects, uses and shares the personal information you provide on esd-store.com. It also describes the choices available to you regarding our use of your personal information, and how you can update this information.

 

Information We Collect

You are not required to provide personal information that we request. If you choose not to provide the information we have requested, we may not be able to provide you with our products or services.

When you make a purchase from this site, request to receive our electronic newsletters, participate in our message boards or forums, write a review, submit a warranty claim, and/or participate in polls, surveys, or contests, we may collect information from you, including but not limited to your name, email address, phone number, mailing address, payment and social media information. If you purchase a product or service from this site for another party, we may collect information from you about the other party, including the other party's name and mailing address. We will only use this information for the specific purpose for which it is provided. If you believe that a third party has provided us with your personal information and you no longer wish us to possess your information, you may request deletion of your information through the "Contact Us". In some cases, we may not be able to remove your personal information, in which case we will let you know.

Please be aware that this site may include links to other sites whose privacy practices may differ from those of our site. If you submit personal information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any site you visit. Similarly, some of our pages utilize framing techniques to serve content to from third parties, while preserving the look and feel of this site. Please be aware that, in such cases, you may be providing your personal information to these third parties and not to esd-store.com.

 

How We Use Your Personal Information

The personal information we collect allows esd-store and its parent company to fulfill your order or warranty claim, and provide the services you request from us. We may provide this information, or supplement this with information from a third-party source, such as the courier or delivery service provider, in order to validate delivery address so we can properly ship your order.

If you fill out a survey or form, participate in a contest or submit a testimonial on this site, and in the process, provide us with personal information, we use this information to notify contest winners and award prizes, to monitor site traffic or personalize this site, and to send participants an email newsletter. We also display on this site personal testimonials of satisfied customers and other endorsements. With your consent we may post your testimonial along with your name.

We provide site users the opportunity to receive communications from us, which may include a periodical newsletter, product promotions, polls, surveys, and any other information that we feel may be pertinent to the user. You may opt out of receiving any, non-service related communications by emailing us. The esd-store.com and its parent company uses information voluntarily given by our users to enhance their experience on this site, whether to provide interactive or personalized elements on the sites, or to better prepare future content based on the interests of our users, and to enhance overall online and offline purchase and service experience with the company, and to develop better product and service offers to you across our company’s different customer support and servicing fronts.

 

Disclosure to Third Parties

We may provide your personal information to our parent company, other subsidiary business teams within the same company, our affiliated entities and/ or to third parties that provide services to help us with our business activities such as shipping your order or warranty claim, offering customer service, sending you communications, and administering promotions, surveys and/or contests etc. Any third party that is authorized to use your personal information will only use such information as necessary for the purpose of providing these services to us and to help us fulfil our service commitment to you. Except as otherwise provided herein, we will not share your personal information with any other third-party organizations that are not in the above-mentioned scenario except with your express consent.

We reserve the right to disclose your personal information as required to by law, such as to comply with a court order , or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.

 

Log Files, Cookies, and Other Tracking Technologies

This site utilizes industry standard analytics techniques that automatically gather limited information on site users, and store this information in server log files. This information may include IP addresses, browser type, referring source, operating system used, and date/time information. This information is used only for site administration and site usage analysis.

This site also collects user traffic usage characteristics but we do not correlate this data with individual user information. WE may employ third-party service providers (e.g., marketing providers, analytics providers, and/or payment processors) who may utilize technologies such as cookies, beacons, tags, and scripts to help us analyze usage trend of this site, with the purpose of evaluating our site effectiveness and for providing better site navigation and more relevant site contents to users.


Access to Personal Information

If your personally identifiable information changes, you may update it by logging into your online account or by emailing us. If you no longer wish us to possess your information, you may request deletion of your information by emailing us at cs@esd-store.com. In some cases, we may not be able to remove your personal information, in which case we will let you know. We will retain your information for as long as your account is active, as necessary to provide you services and may retain record of your order, which may contain your information, as per the record-keeping period requirement of the prevalent business financial and audit standard requires. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Protection of Personal Information

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information. Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. Once your order is completed, it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.

 

Changes to This Policy

By using this site, you consent to the collection and use of this information by esd-store.com and its operating company, Wing Kwong Electrical Company Limited. We encourage you to periodically review this page for the latest information on our privacy practices.

 

This privacy policy was last updated on 12 November 2018.